目标与职责

• JuiceFS 核心功能开发；
• 持续改进核心系统的稳定性、性能；
• 改进 JuiceFS 在多种场景的支撑能力。

任职要求

• 深度参与过分布式系统的设计和开发；
• 对代码质量有追求，写过大量简洁、高效的代码；
• 加分项：参与过开源软件的协作开发；
• 加分项：对文件系统有深入了解；
• 加分项：熟悉 Linux 下内核和网络诊断调优。

工作地点与薪资

• 工作地点在杭州，经验丰富的候选人可以申请远程
• 薪酬：30K-60K/月，以及早期员工丰厚期权

目标与职责

• 协同销售识别商业机会，负责客户售前阶段的技术沟通与支持； 
• 与客户沟通，深度参与需求调研、产品能力匹配、方案设计、PoC 等环节，提供专业技术支持； 
• 准确理解客户的业务、痛点和需求，提供合适的解决方案； 
• 向产品研发团队准确反馈客户需求，并成为客户与产品团队之间的沟通桥梁； 
• 撰写解决方案与案例内容，参与 JuiceFS 的市场推广。

任职要求

• 在云计算、分布式存储领域任职解决方案架构师 3 年以上，或有基础架构研发和运维经验，有意愿转型解决方案架构师；
• 熟悉 Linux、网络、存储系统，有系统运维经验加分；
• 熟悉 AI 和机器学习领域，有相关的 Infra 架构或运维经验加分；
• 逻辑思维清晰，有良好的沟通、协调、演讲以及写作能力；
• 喜欢钻研学习新技术，有很强的动手能力；
• 强烈的工作责任心，执行力和自驱力；有良好的客户服务理念，和团队合作能力。

工作地点与薪资

• 工作地点：北京、上海、深圳
• 30K~40K/月，以及早期员工丰厚期权

目标与职责

• 成为客户信任的 JuiceFS 技术支持专家，及时准确的反馈客户在 JuiceFS 使用中的问题；
• 参与客户交付的全周期工作，负责分析、验证客户需求，识别潜在挑战、风险，管理项目进展；
• 向客户介绍 JuiceFS 云服务和企业版特性和相关实践与案例；
• 提升客户使用满足度，识别潜在的流失风险；
• 持续参与设计开发客户支持的方法、流程、工具。

任职要求

• 1 年以上在客户技术支持、分布式系统运维、SRE 或相关岗位的工作经历；
• 具备与大型企业客户进行技术交流，技术支持的经验；
• 技术背景与技术思维，熟悉 IT 基础架构涉及的知识。我们会培训支持你成为 JuiceFS 技术专家；
• 效率达人，能接受多项事务，并清晰判断优先级，有效安排自己的时间与工作产出；
• 沟通达人，具备出色的口头与文字沟通能力，与内部、外部的合作者、客户高效沟通；
• 知识管理达人，有出色的知识沉淀和管理的习惯，能将日常工作中的内容有效形成文字；
• 加分项：熟悉存储系统，文件系统，Kubernetes，公有云产品。

工作地点与薪资

• 工作地点：杭州
• 薪酬：20K-40K/月，以及早期员工丰厚期权

目标与职责

• 负责 JuiceFS 和相关组件的质量保障工作；
• 持续优化质量保障相关的技术与流程；
• 深度参与研发流程，提供质量工程建议和支持。

任职要求

• 扎实的编程能力，熟悉 Go、Python，熟悉 Java 更佳；
• 丰富的分布式系统测试、自动化测试、CI/CD、混沌工程经验；
• 熟悉分布式系统的性能测试、稳定性测试；
• 熟悉 Linux，熟悉 Windows 更佳；
• 熟悉 POSIX、HDFS、S3 等存储访问标准更佳；
• 优秀的沟通和协作能力。

工作地点与薪资

• 工作地点：杭州
• 薪酬：20K-40K/月，以及早期员工丰厚期权

Responsibilities

• Engage with developers on platforms such as Stack Overflow, GitHub, Slack, Reddit to understand their needs and provide them with tailored support.
• Develop and deliver technical content, including blog posts, tutorials, webinars, and documentation that resonates with the developer community.
• Speak at conferences, meetups, and other events to advocate for our product and foster a strong community presence.
• Build and maintain relationships with key influencers, developers, and other stakeholders in the tech community.
• Manage developer-focused programs and events that provide value to the community and raise awareness of our products.
• Collect and analyze feedback from the community to inform product improvements and new feature development.
• Contribute to the development of open-source projects and initiatives to demonstrate product capabilities and best practices.
• Work closely with cross-functional teams, including product management, engineering, marketing, and customer success, to create a seamless developer experience.
• Stay up-to-date with industry trends and emerging technologies to ensure our company remains a leader in the tech community.

Qualifications

• Excellent written and verbal communication skills in English. Proficiency in Chinese is a strong plus.
• Strong technical background with a good understanding of  storage systems and affiliated modern apps and frameworks.
• Minimum one-year technical experience required; Previous roles as Developer Advocate or Educator preferred.
• Proven track record of creating engaging technical content, such as tutorials, guides, and demos.
• Experience in public speaking and a confident presence at technical conferences and events.
• Familiarity with social media platforms and content creation for engaging online audiences.
• Ability to work independently, as well as part of a team, and manage multiple projects with tight deadlines.Creative thinker with strong problem-solving skills and the ability to thrive in a fast-paced environment.

Location

The position is based in the U.S., and residency is a requirement. Candidates living in California will be given preference.

Job Description

We are seeking a skilled and customer-focused Technical Support Specialist to join our team remotely, working in the North America time zone. This role requires strong technical expertise, excellent bilingual communication skills, and the ability to support our customers effectively in both English and Chinese. You will play a critical role in ensuring customer success and collaborating closely with internal teams to improve our product offerings.

Key Responsibilities

• Collaborate with Solution Architects to execute Proof of Concepts (PoC) for North American customers, ensuring successful evaluations of JuiceFS.
• Provide delivery and technical support to North American customers, addressing and resolving technical issues related to the use of JuiceFS, with a focus on prompt and effective problem resolution.
• Assist customers in monitoring and diagnosing system issues, ensuring a seamless and satisfactory JuiceFS experience to achieve customer success.
• Work closely with Product Development and Solutions teams, offering feedback on product testing and usage to identify issues and propose optimizations.

Qualifications

Required Skills and Experience:

• Experience: A minimum of 3 years in a technical support role within the infrastructure or cloud computing industry.
• Technical Knowledge: Extensive knowledge of and hands-on experience in system administration and operations.
• Language Skills:
  • Fluent in both English and Chinese, with excellent verbal and written communication skills in both languages.
  • Able to communicate complex technical concepts clearly in English and Chinese.
• Time Zone: Must be available to work during North America time zones.
• Problem-Solving: Strong analytical and troubleshooting skills with a customer-centric mindset.
• Team Collaboration: Proven ability to work effectively with cross-functional teams in a remote environment.

Preferred Qualifications:

• Familiarity with distributed file systems, object storage, or cloud storage technologies.
• Experience working with enterprise customers and understanding their infrastructure challenges.
• Experienced in cloud platforms (e.g., AWS, Azure, GCP) are a bonus.

Compensation

• Annual salary range: $90,000 - $140,000 USD, based on experience and qualifications.

What We Offer

• A fully remote work environment with flexible scheduling within North America time zones.
• Opportunities for professional growth and learning in a rapidly evolving industry.
• Collaboration with a passionate and innovative global team.